Accessibility Statement


Accessibility Statement for Grimsby SmartCommute

This website is delivered by North East Lincolnshire Council working in partnership with ENGIE. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • we’ve written the website text in plain English that is easy to understand
  • AbilityNet has advice on making your device easier to use if you have a disability

How accessible this website is

The website meets the following accessibility criteria:

  • the website is mobile responsive
  • text alternatives for non-text content are provided
  • we do not use images of text
  • content is provided in a meaningful order
  • presentation doesn't solely rely on colour
  • the site can be navigated by keyboard only
  • a "Skip to main content" link is provided
  • keyboard focus is visible and clear
  • helpful and clear page titles
  • links clearly identify their destination
  • contrast ratio between text and background is at least 4.5:1
  • text can be resized to 200% without loss of content or function
  • text spacing can be overridden to improve the reading experience
  • graphic elements have a minimum of 3:1 contrast ratio
  • there are several ways to find pages
  • pages include clear headings and labels
  • navigation menus are consistent
  • use of buttons and icons is consistent
  • changes in state or content are announced to a screen reader
  • all page code has been checked for code errors and validated

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email us: .(JavaScript must be enabled to view this email address)
  • call us: 01472 287770

We’ll consider your request and get back to you within five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: .(JavaScript must be enabled to view this email address)

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Contact: .(JavaScript must be enabled to view this email address)

Technical information about this website’s accessibility

SmartCommute is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Preparation of this accessibility statement

This statement was prepared on 26.05.2020. It was last reviewed on 11.06.2020.

This website was last tested on 18.06.2020. The test was carried out by Optima Design.

We have tested all pages of this website.

You can read the full accessibility test report here.